Gathering this information before calling IBM support will reduce the time that it takes to understand and resolve your problem.

What data should be collected in order to troubleshoot Connections 4.0 or 4.5 Search related issues?

Gathering this information before calling IBM support will reduce the time that it takes to understand and resolve your problem.

You can configure the application server to start in a trace-enabled state by setting the appropriate configuration properties. You can only enable trace for an application client or stand-alone process at process startup. In WebSphere® Application Server, V6 and later, a logging infrastructure, extending Java Logging, is used.

What information do you need to troubleshoot unexpected behaviours of IBM Installation Manager?

This will show the features that are in the current installation as well as all of the fixes applied.

Shows the current Version and Service Level of the installed DB2® product. Output from this command goes to the console by default.

The versionInfo tool displays important data about the product and its installed fix packs and interim fixes, such as the build version and build date. This tool is particularly useful when working with support personnel to determine the cause of any problem.

What Fix-pack(s), Component-refresh(s), and/or iFixes are installed in a given IBM Connections deployment?

Rules exist for the naming of all database objects, user names, passwords, groups, files, and paths. Some of these rules are specific to the platform you are working on.

The character limitations provided here apply to the IBM® WebSphere® Portal administrator, IBM WebSphere Application Server administrator, database administrator, LDAP server administrator, and user IDs. Database and LDAP servers can have more restrictive limitations than provided here.

A comprehensive list of recommended, generally available (GA) fixes for IBM WebSphere Application Server releases.

A list of detailed system requirements for the supported releases of IBM Connections.

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